Full IT governance,
built into your HRIS.
A full ITSM suite, helpdesk ticketing with SLA, asset registry and lifecycle management, procurement with dual-approval, invoice 3-way matching, and spend analytics. Everything IT needs without a separate tool.
Problems we eliminate
Why informal IT management breaks down at scale.
IT requests get lost in group chats
"My laptop isn't working" in a Viber group is not a ticket. No assignment, no SLA, no accountability, issues get forgotten and frustrated employees wait indefinitely.
No one knows what IT assets the company owns
Laptops, phones, monitors, they get handed out informally. When an employee leaves, no one knows what to collect. Assets get lost, sold, or taken home.
Procurement approvals have no paper trail
Purchase requests are approved over email or verbally. No budget tracking, no dual-approval controls, no way to reconcile what was ordered against what was received.
What's inside
Helpdesk Tickets with SLA Tracking
Employees submit tickets from anywhere in the HRIS. IT staff see all open tickets on a kanban board, assign to team members, and track resolution against SLA targets. Escalation is automatic when SLA is breached.
Asset Registry & Lifecycle Management
Every device is registered with serial number, condition, and assignment. Track who has what, when it was issued, and its current condition. Asset aging reports flag hardware nearing end-of-life.
Procurement & Spend Analytics
Purchase requests go through a dual-approval workflow, requester, then manager, then finance. Budget allocation per department with real-time spend tracking. Invoices are matched against purchase orders before payment.
Everything included
Ready to see it live?
Request a free demo and we'll provision your own dedicated Workforce OS instance within 24 hours.